The CSIC Libraries and Archives Network's Service Charter is a document that includes the identifying and contact details of the Network; its functions and services; users' rights and obligations, and channels for participation; its regulatory framework; its quality commitments and indicators; and the measures in place to ensure quality.
Its main objective is to guarantee quality of provided services and to serve as a tool for their analysis and improvement. It is prepared for multi year periods and presented in three formats: full, digital, and printed versions.
The CSIC Libraries and Archives Network's Service Charter are available in the institutional repository, DIGITAL.CSIC:
Monitoring Compliance
Each year, the Scientific Information Resources for Research Unit (URICI) publishes a monitoring report to assess whether, and to what extent, the commitments have been fulfilled.
Below, you can download the most recent monitoring reports: